Terms Conditions

Anti-Abuse Policy & Penalties

These rules form an integral part of our 'Terms & Conditions'. The types of violations, penalty tiers, and account suspension rules are fully transparent. The platform will enforce tiered penalties based on the nature, frequency, and severity of the behavior to combat cheating, AI abuse, mass exploitation, reverse engineering, and other violations.

I. Definition of Violations

Users engaging in any of the following behaviors are considered in violation, and the platform reserves the right to independently determine and enforce penalties:

1. 1. Cheating: Registering with fake identities/information, proxying API calls for others, fraudulently acquiring benefits, illicitly accumulating points/rewards, or bypassing platform verification mechanisms to obtain unauthorized access.
2. 2. AI Service Abuse: Maliciously generating illegal/infringing/harassing content, high-frequency malicious API calls, mass-generating spam, or interfering with the normal use of other users.
3. 3. Mass Violations: Mass account registration, bulk API calls, mass participation in activities, large-scale scripted operations, or gang-related violations.
4. 4. Exploitation / Arbitrage: Exploiting activity rule loopholes, newbie benefits, subsidies, or invitation mechanisms to maliciously obtain platform benefits/cash/resources; reselling accounts, benefit eligibility, or invitation codes.
5. 5. Reverse Engineering / Vulnerability Exploitation: Reverse engineering the product, cracking APIs, packet sniffing to tamper with data, exploiting technical vulnerabilities for profit, attacking platform systems, or unauthorized access to servers.
6. 6. Other Violations: Assisting others in violations, buying/selling/renting/sharing accounts, or violating laws, regulations, and other terms of this agreement.

II. Penalty Tiers (from minor to severe)

Tier 1: Warning + Throttling (Minor Violation)

• Penalties: System warning, API call limits, feature downgrade, benefit freeze, content throttling.
• Applicability: First-time minor violations, unintentional bulk operations, small-scale exploitation.

Tier 2: Service Suspension (Moderate Violation)

• Penalties: Account/feature suspension for 1–7 days, forfeiture of ill-gotten gains from this violation.
• Applicability: Repeated minor violations, obvious AI abuse, medium-scale exploitation.

Tier 3: Short-Term Suspension (Severe Violation)

• Penalties: Account suspension for 7–30 days, clearing of violation benefits, restricted participation in activities.
• Applicability: Mass violations, malicious arbitrage, repeated AI abuse, exploiting vulnerabilities for profit.

Tier 4: Permanent Ban (Extremely Severe Violation)

• Penalties: Permanent account ban, data clearance, refusal to provide future services; suspected illegal acts will be reported to judicial authorities.
• Applicability: Reverse engineering / attacking the platform, organized exploitation, repeated offenses despite warnings, causing significant losses.

III. Recidivism & Transparent Suspension Rules

1. 1. Escalation for Recidivism: A repeated violation within 180 days will immediately result in a penalty escalation of one tier; 3 or more violations will lead to a direct permanent ban.
2. 2. Direct Maximum Penalty: Reverse engineering, large-scale exploitation, or disrupting platform order will result in a permanent ban on the first offense.
3. 3. Transparent Determination: Penalties are comprehensively determined based on system logs, behavioral characteristics, and the scale/amount of the violation. Results can be viewed in the Account Center.
4. 4. Transparent Execution: Before a ban, users will be notified via email of the reason, duration, and appeal portal. Permanent bans cannot be appealed for unbanning.

IV. Penalty Execution & Appeals

1. 1. Penalties take effect immediately upon the platform's discovery of the violation, without separate prior notice.
2. 2. Users who object to a penalty may submit an appeal via Customer Service within 7 days. The platform will review and respond within 3 working days.
3. 3. The platform reserves the right to fully recover, clear, or freeze any benefits/resources obtained through violations, which may not be exchanged or withdrawn.

Copyright

This website and its materials (including, but not limited to text, graphics, logos, sounds and software) are copyright of SoonLab, which is operated by Cleverguard Technology Co., Limited.

No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photo-copying, recording, or other electronic or mechanical methods, without the prior written permission of the SoonLab other than the followings:

1. You may print or download to a local hard disk extracts for your personal and non-commercial use only.
2. You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

Indemnity

You hereby indemnify to the fullest extent SoonLab from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney's fees) arising out of or in any way related to your breach of any of the provisions of these Terms.

Disclaimer

Although every precaution has been taken to verify the accuracy of the information contained herein, neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information, materials and software found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You may use any information, materials or software on this website which is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Some contents on our webpage originated from the Internet, and they are for display exclusively. All rights reserved by the authors. Should this violate your rights, kindly advise us in writing. We shall delete your documents without hesitation and delay.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by SoonLab.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. Thus, you are fully responsible for yourself during browsing the third-party websites if you meet any risks.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Governing Law

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of the United Kingdom, the State of Colorado of the United States of America, and the applicable local laws of the user's jurisdiction in the Asia-Pacific region (including but not limited to Japan, South Korea); in case of any conflict or inconsistency between the foregoing laws, for users residing in or accessing the Services from Colorado, U.S., the laws of Colorado shall prevail; for users in the Asia-Pacific region, the applicable local laws of their jurisdiction shall prevail; for all other users, the laws of the United Kingdom shall prevail.

Trademarks

"SoonLab" is the registered trademark of SoonLab. SoonLab trademark is severely prohibited from using on any product or service which does not belong to SoonLab, unless it is used with our prior written permission. Otherwise, we will constitute trademark infringement and unfair competition in violation of law.

Feedback

We value hearing from our users whether they have questions, expectations or comments, and are always interested in learning about your suggestions which can promote us to make our software better. If you choose to submit comments, ideas or feedbacks, you agree that we are free to use them without any restriction or compensation to you.

Company

soonlab.ai is operated by CLEVERGUARD TECHNOLOGY CO., LIMITED

HK office: UNIT 720, 7/F STAR HOUSE 3 SALISBURY ROAD TSIM SHA TSUI HK

Registration Number: 72039776

Europe office: Rf001, 1st Floor Front, 36 Gerrard Street, London, United Kingdom, W1D 5QA

Registration Number: 13291377